Never got a response, so I started a dispute with Paypal about it, then I got an email:

"No problem.(To my request for a refund).

However, raising a dispute in PayPal has caused PayPal to remove and lock those funds while they investigate and we are therefore not available to refund until they release them."

So I offered to withdraw the dispute, not knowing that once a dispute is close, Paypal won't re-open it or even hear you.

Then I got this email:

"Thank you XXXXX.
We have passed to admin and they will process on Monday when the office re-opens."

This back over a month ago!!! Do not do business with them, not only that the installation was faulty, which made me receive over 45 emails a day from the system.