| AuraVie Skincare |
| AuraVie Skincare Refused to abide by the free trial offer terms, charged my card $90 Encino, California |
| 16th of Nov, 2010 by User972613 |
I accepted the AuraVie skin care free trial offer on the internet. The Contract stated "you will have 14 days to try these products." ( wrinkle creams and micro abrasion) If I wanted to keep them my card would be charged $90. If not, I was to call the company for a Return Merchandise number and instructions for returning it.
I called the company on the 12th day after receiving the shipment (verifiable by FedEx records.) talked to Christopher, he said he owned the company. He told me he had charged my card that morning because I had Odered the free trial 14 days ago!
I asked how I could try the products for 14 days as stated in the contract, if I didn't yet have them in my possession. His answer: "It doesn't say you have 14 days to try it after you receive it" HELLO! Guess you're supposed to be trying it while it's on the FedEx truck.
My bank refused to pay this sleeze. I'd say go ahead and get the free trial (you pay shipping only) but be sure to call them about the 3rd day if you don't like the products. Zero Integrity there. |
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The Free Trial is total fraud!
They told me that I had to call them within 10 days after I received the product and send the product back on my own expense in order to be removed from their automatic monthly charge my credit card on amount about $100. When I called they were very rude and told me that they will charge my credit card if they don't receive the product back by the certain day. They threatened me that if I dispute the charge they’ll put it for COLLECTION.
I learned it hard way, NEVER GIVE YOUR CREDIT CARD FOR SOMETHING FREE, you will pay for it big time. They might steal our credit card too. Call to your credit card company immediately to stop this fraud! |
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I learned from past experience to set up a seperate account with the bank for any purchases such as this. I only put a certain amount in it, therefore, if an unscrupulous company wants to continually siphon funds from it...they can't.
I am going through the same thing as others in regard to this company. The only consolation is that I might be out of the $90 but they won't be able to able to do so in the future. |
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| This company had the US Postal service deliver my product outside my door. Needless to say I live at a condominium complex where there are random employees doing yard work. I found the product several days later, the box was wet and in my front garden. I contacted the company to return the product because not only was it not delivered properly, but it did not produce the advertized effects. They had already charged my account for $97 and some change. I advised of how my product was not delivered and how disatisfied I was with the delivery. They went on to tell me that it was my fault for not having checked the delivery status online. I was so shocked at the bad customer service! I will admit to not checking the delivery status, but to blame me entirely and deny any accountability for their part. Not to mention that I did not physically receive my product until 5 days later when I discovered it outside my home which made my call in date within the trial period. I am currently waiting to hear back from a supervisor to dispute their charges as my bank has advised that the amount was already withdrawn from my account, prior to the trial period ending. I urge you all to contact the better business bureu as I will shortly in order to lodge a complaint. I refuse to lay down and play dead. This is outrageous! |
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| Do NOT try this product. The company is shady. When you sign up for the trial, they have a huge terms of agreement and of course, buried within that, is a clause that automatically orders (and charges you for) a two-month supply. Any legitimate business with a legitimate product would not have to resort to such distasteful tactics. What a pain!!! I might have considered the product, but after seeing this, I DEFINITELY will avoid this company like the plague!!! Dispute the charges through your credit card company and report them to the Better Business Bureau!!! |
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This is definitely a company to avoid, as all the other complaints state, THEY ARE HORRIBLE the fine print is almost impossible to understand and they bill your credit card far before the 14 days are up, like many people I'm busy and didn't open the package until the 2nd day after it was delivered. I will be reporting them to the better business bureau.
STAY AWAY FROM AURAVIE!!! I am disputing this charge and will not pay $ 97.00 for any product, no face cream works in 14 days, oh and they mean 14 days from the date of the order, not when it's delivered. |
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| Well everyone, thank you for your stories. I just ordered the free trial and as a precaution to prevent the scam from billing my card, I just closed out my credit card and now have to wait 7-10 days for a new one in the mail. The inconvenience is totally worth it if it keeps these liars from ripping me off. When I first ordered the free trial, I looked carefully for any terms relating to monthly billings and did not see anything. After reading everyone's complaints, I went onto 'auravie free trial' website and way at the bottom of the page are terms and conditions. When you order something online usually you have to click that you agree to the terms. In the fine print of the free trial terms however, it says that by ordering the trial you are agreeing. (There is no pop-up window that you must check off to agree.) Way down the page of the terms is all the fine print pertaining to how you will be charged, what you have just agreed to etc etc etc. (It is basically hidden among other legalese.) I never would have even pursued trying to find terms since when I ordered the trial it appeared that there was no requirement for auto billing in the future. |
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| One of my family members fell for this scam, the company put up all these sites giving customer testimonials, yet they are all lies. They charged us $98 for not returning it in time, even though on the bill it said we only had to pay $1.05. The product itself is a peice of crap, it doesn't work at all. We called our bank, and they gave us the $98 back, and they actually want to go after them themselves. But before that, when we called AuraVie, they were going to just give us $45 back, when they were told my father was an attorney. However, $45 isn't good enough, no one should have to pay not even a penny more for their pathetic scam. No one should buy from AuraVie IT'S JUNK! |
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