I called AT&Ton Dec 13 to change or phone service from Charter to ATT home phone service. Told we'd be connected on Dec 21. On Dec 16th I recieved a phone call from AT&T confirming installation on DEC 21, along with keeping our same Phone #.
I hadto takeDEC 21st off of work as AT&T said someone had to be at the house.At about 5:10pm I recieved an automated phone call from AT&T saying the couldn't make it that day but we would be top priority the following day between 8am - 5pm. That's top priority.
I had to take Dec 22nd off of work. An installition man did come early on the Dec 22nd. By 10am he was done and knocked on my door. He said our phone was connected and the we could make calls but it would be about an hour before we could recieve calls. At 2pm we still couldn't recieve calls so I called AT&T. They said it was a repair problem and would try to get someone out that day if not by noon the following day.
I had to take Dec 23rd off of work for a repair man that never showed. On Dec 24th I called AT&T and was transfered 3 times. The last time I was on hold for over 30 minutes. Repair department told me that no repair was scheduled. I asked to speak with a supervisor but got another employee.
On Dec 27th about 4:45pm Charter came to the house and discounted the cable line for the phone. On Dec 28th I recalled AT&T again and late afternoon our phone was finally working.
On Dec 28th I filed a complaint with the Better Business Bureau. And on Jan 5, 2011 I recieved a call from AT&T. The woman asked if our service was working okay. I told her yes. I asked if the call was in reguard to my BBB complaint and she ignored my question. She asked a few more questions and I replyed. I again asked it the call was in reguard to my BBB complaint, she said let me see. then said oh yes. I told her want had happened and what I expected which was not charges for phone service from Dec 21-Dec 28.plus pay for the days of work I had lost due to AT&T incompetent employees. She said she had to wait until the bill has generated which be be the first of the week. She said she would get back with me Tuesday not later then Wed (Jan 12)
On 1/6/11 AT&T respoonsed to the BBB as follows:AT&T Southeast (AT&T) investigated Mary Pallante's contact with the BBB concerning delayed connection of service and missed work hours to get assistance from AT&T.On 1/5/11 an AT&T Customer Care Specialist spoke with Mrs. Pallante regarding her concerns. The specialist confirmed the service was working properly. The specialist made a commitment to follow-up to review the first bill and issue a courtesy adjustment. AT&T apologizes for any inconvenience this matter may have caused.
On 1/13/11 I responsed:Michelelle from AT&T did call on the 1/5/11 and said she would get back with me no later than Wednesday 1/12/11 to let me know what ajustments she could make on my bill. I haven't heard from her or anyone else from AT&T.When she called she had no idea that she was call in regards to my complaint with the BBB. I had to ask twice if the call was in regards to my BBB complaint.She finally said let me see.Is this the way AT&T does business?
On 1/18/11 Michelelle finally called me back and gave me another run around. Said she would call me next week.
On 1/18/11 At&T responsed to BBB: On 1/18/11 an AT&T Customer Care Specialist spoke with Mrs. Pallante to advise the billing date is the 18th, not the 5th, as previously advised. The specialist made a commitment to contact her when the first bill is visible to advise the adjustments that will be issued. Again, AT&T apologizes for any inconvenience this matter may have caused.
On 1/28/11 I recieved my AT&T phone bill and was charged for the week of no phone service. And still no phone call from Michelelle. SoI went back the my BBB complaint and this was their:
On January 28, 2011, the business provided the following information:
AT&T respectfully requests the BBB to administratively close this appeal. AT&T has been unable to make any adjustments on this customer's account and previously indicated because the first bill has not generated. The AT&T Specialist continues to review the account so that the discussed adjustment can be placed on the account.
On Mon DEC 31st I will be canceling our phone service with AT&T and I refuse to pay the bill. The owe me much more than that. I will never do business with them again and will tell everyone one I know not to do business with them either.
AT&T thinks their so big they can screw people over and get away with it. Well they aren't going to screw me any longer.
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