AT&T Advertising

AT&T Advertising Pay Per Call Advertising Cincinnati, Ohio

4th of Nov, 2010 by User185199

I am so glad to see I'm not alone in this. Started this nightmare off with a call from AT&T offices in Ohio
(I'm in MI). One of those "I'll be in your area on such and such a
date, can we meet?" When we met with the sales rep, we listened to her pitch. It
sounded good. Essentially we wouldn't be paying for any calls that
didn't generate new patients--basically we had nothing to lose by
signing up, she assured us. We then remembered an old friend of ours
here in town works in AT&T advertising. We didn't want to take food
off his table, so I gave her his card and she said she'd check with the
local office's supervisor to see if she was allowed to take the account
or not. She came back and assured us it was okay, so we signed up with
the assurance that we would not be stuck
paying for wrong numbers, telemarketers, people looking for jobs,
robocalls, calls after hours, etc. We would receive daily reports of any calls that were made to the tracking number and we could simply call and dispute the charges. Easy, right?

Immediately we started getting the aforementioned types of calls and the reports started
flowing into my email. We got less than a half dozen legitimate calls
(and I'm stretching here) and only one client out of them all. I was
successful in disputing a few of them at first, but then I just couldn't
afford to sit on hold forever and wait for someone in customer service
to get to my call. I'm the office manager, front desk person, assistant
to my husband...I do everything in this office. I can't afford to sit
on hold for 20 minutes (at least) every time I call.

The few instances I could actually dedicate some time to calling, I got nowhere. The
service reps would give me the third degree as to why I had waited so long to call, questioned the legitimacy of my dispute, etc. They even told me to ask callers what number they were dialing and to call me back on our regular office number. How unprofessional would that be?! As someone else said, it takes 12 seconds to answer the phone correctly, much less find out what number the caller dialed. Only one woman was very understanding and told me she'd
investigate and call me back within a week. I never heard from her. At
this point the assigned number had been cut off so I didn't have to
worry about the actual calls anymore. Then the billing calls started. I
kept trying to tell them how I had tried to dispute calls, but again,
got nowhere with them. Of course, due to complaints similar to mine,
they said they had implemented new ways to lessen the amount of non-legitimate calls but they couldn't/wouldn't do
anything, like credit my account, retroactively. I offered to pay them $39 for the one client that resulted from this program. They weren't too happy with that offer.

I'm now in collections for $1448.00. Oh, and the sales rep? We heard a
month later from our friend that she had, in fact, stolen the account
from him and he had to go to the union about it.

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