This is a warning to anyone considering buying anything from Ashland Book Shoppe , through Amazon.com. This has nothing to with Amazon they are a great company and I will continue to purchase from them. The seller on their website however is complete slime. I ordered a package in October 2010 , a phonics kit for my daughter, it was supposed to arrive at the latest by the 27th. When, it didn't arrive by the latest possible date I emailed them and asked them to take the shipping charge off since it was not here yet, they didn't respond to this request when they emailed me back and they promised I would receive another package in 4-7 days, because they were going to reship it. I replied by saying it was nice that they were reshipping it , but I expected the shipping to be refunded since I had to wait, the offered 25 percent off. Which seemed nice.
To make a really long story short by the 17th of November I still had not received anything and had received multiple false promises that it had been sent and I would receive it in an alotted amount of time. On The 17 I had had enough and sent an email which stated:Also it would be nice to know the phone number for this company since
the one listed is no longer in service.... At this point my irritation
and disappointment with this company has come to a whole new level. Did
you even ever send a package? A new package needs to be shipped next day
mail and it needs to arrive here no later than FRIDAY.
I have never in
my life experienced something so irritating as my interaction with your
company. My child could have been using this kit for the past 5 WEEKS!
She will be in the 1st grade by the time she gets her kindergarten
phonics set. Something immediate needs to be done here. No more waiting
by the door for something that's not coming. A package needs to get
here NOW. If you can't get the package here and give me a FULL Refund as
promised then you need to put the money back on the credit card and
send me a refund for the package price, so I can purchase from another
company. This needs to be resolved TODAY! To which the company responded: Greetings Jessica We will be immediately
berefunding you for your order in full. You will have confirmation of
this directly within 24-48 hours. You will receive a confirmation email
on the refund within that time period. Also we have found out why this
has been an issue from the very beginning. We will also have a shipment
go out to your address free of charge. We will remain in close touch
till ALL is resolved and do feel free to contact us anytime. Thank You Melissa Ashland Book Shoppe After more waiting a refund was finally received. So, I was still expecting the promise they made of the free shipment. I kept in touch with the company receiving multiple promises of this package, they even sent a tracking number one time...that tracked to South Carolina and I live in VA. I kept trying and actually believing they were having shipping issues, but during this I ordered other items USPS off of Amazon and they came very quickly with no issues. By Dec. 27 I had had enough. They had begun to ignore my emails and I realized all of this had been for nothing. I posted my feedback thinking that I would just say my piece and move on. When I did this I finally got an email stating: Greetings Jessica Unfortunately you didnt allow me a
little more time to get back to you before you decided to post your
very negective feedback on that platform that we are moving away from
anyway. Though, remember what we are doing for you is free of charge. I
have some new sets I just looked over earlier this morning that I think
would be excellent for your daughter they are K-2 sets and they are
challenging. Which with what you told me is what you were looking for,
for her. I would be more than happy to send you out a set while I have
time today. though first I would like you to temporaily remove the
feedback simply by clicking on the icon remove feedback then click
other, this way you can resubmit feedback anytime. Click remove feedback
then click other just like that. If you do that asap. I will have this
set shipping from our shop and email you tracking within an hour after
the feedback is removed. I have the time right now though that is up to
you. Again remember this is free of charge and I am doing it for you. Thank You Ashley ( By the way these are all copied and pasted from my Amazon account and they were misspelled this way when sent to me.) So for whatever reason I bought this crock and took off my feedback thinking I would just repost it if I never received anything. Of course I did not and have never received any package from this company. Also, I could not repost the negative feedback once you take it off it is final.Then once again they ignored my emails and just asked what? when I tried to get a tracking number. Fed up and hurt that a company would be outright decitful I wrote this email: So back to ignoring my emails now? Thats nice since you obvoisly tricked me into taking back my feedback , when I actually can't repost it. I'm guessing you actually never really sent any package either. Wow, what a slimy company you guys turned out to be. Don't worry I will be sure to tell everyone I know. I don't need feedback I have Facebook, Myspace, My blog, any scam warning websites I can find and the BBB to report you to. Thanks for nothing. To which they responded with this: Hi Jessica Let me
see if I get this straight. You ordered a HOP Set, claimed it was the
wrong one, then wanted refunded we did that, then you used feedback to
secure a free set then we did that and now you are trying to secure more
by threatening to post false information on different sites etc. What
in the world have you become here. I know times are hard for some of you
out there but this is ridiculous. You need to get a job or some
education. You need to stop this shameless requesting here. Now lets go
forward none of this sinning anymore, be a good example. The Ashland Book Shoppe Educating the World One Halfwit at a Time I found the whole thing very offensive. The basically said I was uneducated and poor.The last comment was also completely offensive. Also, they tried to say I returned it because I ordered the wrong thing when I never received anything in the first place. The accused me of using my feedback to secure a free package , when they had offered it to me months before , because of their mistakes. (As you can see proof of in the above emails.)So very mad and hurt I sent this: Well, its pretty obvious the only half wit here is you. I never once claimed it was the "wrong one", I ordered a set in December and never at any point received anything in the mail. Yes, you did refund my money after weeks of waiting for something that never came and which I doubt was ever sent.Also, I have emails proving that I was offered a free set because of all the hoops I jumped through for nothing at all. For another thing I never said anything about posting false information. I have proof of every word I say in these handy emails. Your company needs to learn how to properly mail a package and keep its word. No one has sinned here except you, with the countless lies I have been told. Oh we just sent this and we just sent that never once have I received any package from your company. The most recent promise of this free set has not happened either I seriously doubt you sent anything since I have asked multiple times for a tracking number on this mysterious package that is not here and I am sure will never come. You have the gull to call me uneducated when you and the dim wits that work for you can't even mail out a simple package? That's completely laughable. Then , this to fix my one mistake( I ordered in October):
also one minor correction I actually ordered the set in October. To which they replied:
Greetings Jessica Thank You for clarifying. We will look into this and make sure we aren't overdoing it, so to say. I
am sure we will do something here. Ashley Helping the Poor One Crumb at a Time Now not only has the company failed to do anything they said they would do, they also treated me like dirt. Not only was I called uneducated , I was called poor. Neither of which are true, and this all coming from a company that can't even ship a simple package or type an email properly. So take this as warning don't get involved with this poor excuse for a company. |
