Aquajet showers Inc, Somer, Y Mark Warrilow sends wrong and missing parts, does not stand behind warranty. somers, New York

23rd of Aug, 2012 by User715601

Aquajet Showers Inc, Somers, NY Mark Warrilow 1-914-533-7257 fax/phone
914-522-8289
914-826-3689
914-826-3691 Purchased In January 2012 at home show while in a wheel chair,paid for on 4/18/2012 when delivered. I purchased this shower for 9 yr old disabled daughter & myself which I was in a wheel chair when I purchased. Paid electrician & plumber to install per instructions the best they could, DVD was in chinese, written directions are pictures and did NOT match our shower. . Cost is up to $2200.00 so far, shower cost was another $5900.00. Shower is missing parts and still does NOT function. It is very upsetting that they promise to send parts and MONTHS go by and they dont come. Now we get NO return call. All we wanted was this shower to work and pass inspection to get CO on our new home. I have left several phone messages on ALL the phone numbers listed telling Mark the owner I needed to get the shower working to comply with building code. Our inspector gave us a temp CO which has EXPIRED August. 11,2012. I called & left phone messages that my children & I would be homeless and that we needed to comply to get CO. I even left my plumbers phone number, my plumber even called him. His phone message asks NOT to leave a message and to email which I have. I have called Consumer Affairs in NY & NJ and this company has COMPLAINTS, rated F with BBB, CONSTAR, I also contacted the Attorney General, & home shows to let them know of my exprience with the company. BEWARE
Owner has British accent, told us the shower came from Europe. CONSTAR in CHINA is the maker. I have never been so upset or dissapointed nor did I have $8100.00 to throw away like that.

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