AMIclubwear.com Awful, awful, AWFUL! Internet

31st of Jan, 2013 by User540062

I ordered a pair of shoes and some dresses last Sunday in hopes of receiving them by this Saturday for a night out. I know that is cutting it close, so I thoroughly reviewed the Shipping policies and FAQ. The website said the items ship in 2 days after ordering, so I knew I would be fine because I live literally 30 min. away from their warehouse in CA (they don't allow you to pick up your items, they have to be shipped). When I checked on my order on Thursday (4 days), it still hadn't shipped. When I called their customer service, I was able to finally speak to Yadira. She told me the items hadnt shipped yet, and I told her I'd like a refund since I needed the items by Saturday. She puts me on hold, and then tells me the items DID ship out. I was skeptical after reading all of the horrible reviews and learning they had an F on the BBB, so I asked for the tracking number, and she provided me with one. Fast forward to today. I get an email saying my order was only partially shipped. And of course, the shoes werent shipped out (which is the whole reason i ordered from them in the first place). I am so disappointed, and will never order from this site again. Not only did they not follow through on their shipping, but the customer service representative lied to me to keep me from getting a refund after I explained my situation. This is the worst experience I have had buying from clothing websites, and I have purchased from many, including overseas. I hope someone reads this before making and order, instead of having to find out the hard way, like I did. And if you did already make an order, CANCEL it before it is shipped!!! I feel like a sucker.

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