| American Van Lines |
| American Van Lines Infinity, Benjamin Sanchez, Sam, Russel, Jake, Gwen scam artists and lyers...not really even a moving company Scottsdale, Arizona |
| 15th of Jul, 2011 by User303543 |
I was promised by Benjamen Sanchez that my quote was a "binding not to
exceed estimate." Apparently that doesn't mean anything. Jake called
it a "Don't lift a finger pack." I had several friends call in under
fake names and get quote for my exact move, or farther and my weight or
heavier and they all came in at about the same price. I told American
Van Lines that I would be happy to pack myself, I've done it four times,
but this time we have a moving allowance of $10,000 from my husbands
company and he ASSURED me that they could do a full pack for under
$10,000. He said over and over that their software was designed to
overestimate the weight by 120% and that my price would only come down. I was gullible and took his work for it. I didn't even realize
that they weren't even a moving company, just a bunch of brokers who
subcontract your move out to different companies and we got
INFINITY...which I think was named for their prices. The day of
the scheduled move came and went...no movers. The next day they came,
but not until 1pm. There were three of them and two of them couldn't
speak English and one could speak pretty well...but not well enough to
explain to me why I had to sign a new contract and do half an hour of
new paperwork. What could I do? They had me over a barrel. They were
already late...I had absolutely no time to look into a new moving
company. So I signed the new contract for the new estimate of
$15,000...which he explained will come way down...he was overestimating a
lot. They worked quickly and got about half my house packed up
in the few hours they worked that day. They next day they said they
would be there by 10AM....they didn't come until after 1pm again. They
left on July 1st with all of my belongings. We were told that our
things would arrive in Oregon between the 6-12 of July. The 12th came
and went. Then they said, maybe this Saturday or Sunday. I called this
morning and they said Sunday or Monday. IT's now July 16th 2011,and we
haven't seen any of out stuff. I have spend hours and hours and
HOURS on hold with perhaps 15 people from the company. Benjamin,
Mathew, Gwen, Sam, Jake, Russel and many many others. During any one
phone call you might get transferred 4 or 5 times. The people who sell
the moves do only that. They can't do anything but scam and mislead and
make those terrible underestimates. Customer service puts you on hold
to actually call the company...then say they can't get a hold of them
and they will call you back. They might. I got a hold of
supervisor named Sam who knew all the legal loopholes of the scam. He
claimed that I wasn't promised a full pack. He reviewed all the tapes
of our conversations and there was nothing about a full pack. He says
we were sold an itemized pack and why weren't all of our items on the
list? I explained that Benjamin Sanchez told me only to put furniture
on the list...not toys and clothing, etc that would end up in boxes. He
said he only needed the furniture for the weight estimate. He asked me
over and over why I didn't say anything to quality assurance when they
called and asked if the list was ok. How was I supposed to know? That
was my list of furniture. Then he said that my weight exceeded
the estimate (That conveniently they did.) By about 800 lbs. The way I
see it...one of those big truck probably takes in over 100 gallons of
gas. At 8 lbs per gallon, that would be 800 lbs just in truck gas.
Maybe they cheated me in weight too? I'll never know. Anyway, my
weight (which they promised me will only come down) went up by 10% and
now instead of charging me 10% more, they want to charge me 40% more.
They said my old contract was null and void if we went over weight. And IF MY STUFF EVER ARRIVES, they will hold my stuff hostage until we pay up. I
talked to a lawyer who said it was a "classic bait and switch" scheme.
We might try to take them to small claims court, but he's doubtful we
would win. The contract is really on their side. All I have is the
verbal promises of scam artists. By the Way, I had several
friends call in for bogus quotes and they were told all the same things I
was: "Full pack" "Our software over estimates your weight by 120%"
"Your price will only come down when we actually we your stuff." The
price is "binding not to exceed." At one point I called up and
said my name was Jenny. I asked for a bid from Jake on a move from NY
or OR on about 12,000 lbs. I had my cell phone on speaker and I
recorded the conversation on my video camera. He said it would be right
around $10,000 and that my price would only come down. He finally
figured out that I was Gwen and that I had tricked him an he said "Why
are you doing this? This is my company not me." And I said, "Jake,
you're the only person in the company that will talk to me...the people
that SELL the moves. Would you just look up my move and tell me if that
is what you would have quoted me for a FULL PACK?" He finally looked
up my real job number 7014586-30 and said "That looks like what I would
have given you for a don't lift a finger pack...that is our company
standard." Then he transferred me to customer service and hung up. Never NEVER EVER trust AMERICAN VAN LINES to do anything for you!!! |
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Your right to a reweigh is there to use. request a reweigh. Be there in your area when they arrive and visually go see the weight with the traler full. Upon emptying the load go and re-weigh with them again. Figure out the weight of the load by taking the large weight and substractting the smaller weight, If you need you can call the local police to enforce this since it is the law. You will have to pay them the full amount prior to them unloading everytihing. That is the law.
You can look for further asssitance at movingscam. THere are a lot of helful people there. I would also contact the follwoing since she just did a story on moving companies and this is in her neck of the woods.
Susan Salisbury Palm Beach Post Staff Writer |
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