American Home Shield

American Home shield AHS ServiceMaster SCAM Carroll, Iowa

26th of May, 2011 by User945904

This company will do anything not to pay a claim. I called for a plumber for a simple leak in the bath tub. A Drainco Plumber came in asked for 60.00 walked upstairs grumbling with no tools. He said it is a broken gasket and "thank god it was not a jet on the world pool because the warranty would not cover it".
He would order the part and install it Monday that was on a Friday. Two weeks later when he did not return, I called AHS who assured me that it would be taken care of. Two more weeks past and still no repair. I called again they assured he would call me and make an appointment to install the gasket. He did call and schedule the appointment for Friday May 27, 2011 to replace the gasket. However on that date I got a call from AHS that they were denying the claim, because the plumber called that morning and told them it was a jet leak that was not covered. He lied to them so he did not have to come back to install the gasket. When I called AHS to report him they said sorry but he called in the report and it is not covered. They said I said I would have to take it up with their denial/dispute department, which was not open. When I asked if that didn`t seem suspicious that the plumber did not report that a month ago and he has not been back since, and now says it is a jet problem. They said too bad he reported and I need to talk to their dispute department. AHS said if I wanted another plumber to come out I would have to pay for it. I mentioned that I had a contract with them not their sub contractor and they were responsible and if it was not resolved I wanted to file a bad faith suit against them. She said she would call right back and Of course I never heard back from AHS or Drainco.
This is just one of many problems I had with them deny coverage and plumbers who take my money and don`t come back.

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