When I asked to speak with Lisa I was informed that she was on another line and someone else would help me. I was put on hold for over an hour, disconnected, called back and they continually put me on hold 12 times without even saying hello. When I asked to speak with a supervisor I was put on hold again. I finally spoke with David and he informed me that the first month was non-refundable. Then he told me I had 10 days to look over everything and decide if I wanted to cancel.

I told him I had nothing to look over because I never received anything and I wanted my money back and he said he couldn'tgive it to me and I should take advantage of the discount for the rest of the month. I told him I didn't want it and I wanted my money back. He finally agreed to send me $236.00 back but not the enrollment fee of $198.00. I told him I wanted that back also. He told me I would get my $236.00 back in 2 weeks.

I went back on the internet the next day to start my insurance hunt again. Well, Lisa from American Healthcare Plans called me again and I informed her of everything. She insisted that I had the benefits that she quoted me and she would look into it and call me back. Needless to say I never did hear from her.