Consumer reviews and reports on scam companies, bad products and services
American Airlines American Airlines unfair and business practices with questionable legality El Paso, Texas
3rd of Jan, 2012 by User564881
I was supposed to fly round trip to Austin Texas then scheduled a business trip in Hong Kong from NYC with a return to Austin so I wouldn't have to change my plans for Austin. American Airlines says that since I didn't fly there on the first ticket the second ticket is invalid due to security concerns having to do with 911. They didn't notify me at all of this until I was standing in line at the airport to get my boarding pass. They claim that I consented to the agreement when I purchased myticket which in fact was purchased for me in my name but not by me so I was completely unaware of such terms nor was I sent the terms with the e-ticket. The only option to get from Austin to NYC was to buy my seat again, which was vacant. Say I sell you a Happy Meal, you decide that you wish to not eat the fries, can I take your money, give you change then when you tell me that you don't want to eat the fries, tell you you have to purchase a hamburger instead for the price of a Big Mac and not refund your Happy Meal?
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