Consumer reviews and reports on scam companies, bad products and services
American Airlines
American Airlines American Eagle Poor Customer Service Newark, New Jersey
9th of Dec, 2010 by User843925
On my way to a well deserved vacation in Mexico, American Airlines screwed up my reservation. They lost my bags for 48hrs and on receiving my bags, my suitcase zippers were cut and 400$ worth of my things were missing. I filed a complaint as instructed by the baggage claim manager and 3 months later my claim was denied any reimbursement. I will not tell you the huge ordeal it is filing the claim. They make the filing process so ridiculous that people do not bother doing so. Now the manager I spoke to 3 months ago no longer works there and the new manager refuses to call me back.
American Airlines does not care about it's customers and I guess stealing from them is just a job perk. I will never fly American Airlines again. FYI ... The planes are old , uncomfortable and noisy. They never leave on time. It's a cash / cc service for anything more than pretzels. Domestic bag fees are 25$ + / bag. Need any more reasons?

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