Alltime Print.com, Inc. not willing to replace defective products richardson, Texas

1st of Nov, 2011 by User765744

I've worked with All Time Print on two different orders which were placed with-in a few weeks of each other. Orders numbers are: 33147 placed on 6/3/2011 and 33196 placed on 6/19/2011. Both orders were very similar in request which was creating a type of 'loyalty card' for my customers. one of the orders (33147) is experiencing a quality problem and the numbers are rubbing off through normal use. The other order is just fine. I initially emailed All time print regarding this issue on 8/2/11, exactly 4 months ago. This was the initial response i received, confirming the issue i was experiencing: "Hi Brett,I am sorry to hear that. It seems to be an issue lately. Let me check with my print department to see what we can do for you, and I will get back to you as soon as I can. Thanks, Lori Flores Designer/Account Executive AllTimePrint Direct: 972-744-0029 Toll: 800-818-0688 ext. 1" Then sometime later they asked me to send (5) individual and unique samples showing the issue. I complied and since then I've had no response other than they will get back to me. They offered a 15% discount to reprint the defective cards which will still cost me close to $1,000 for a quality issue. I've called and emailed more than a dozen times attempting to resolve this issue. The only response i get is that the manager and owner are both out of the country and will get back to me regarding this issue. In the meantime 4 months has passed and I'm continuing to lose credibility with my customers. This product is an integral part of my business and I cannot afford to have this issue unresolved any longer.

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