| All Star Moving Services LLC USDOT #1830028 |
| More than doubled quote and won't return our possessions |
| 20th of Apr, 2011 by robinweirich |
I contacted Tara with All Star Moving Services located at 501 Penhorn Ave, Suite 5m Secaucus, NJ 07094 - 201-869-7512 to relocate my parents from Zanesville Ohio to Vancouver WA. I provided them with the same inventory list I provided numerous other movers with and was given a price of $5,040. I paid 25% at time I agreed to go with their services on March 24th, 2011 and was to pay 25% on the day the movers arrived at my parents home. They were scheduled to arrive on the 5th of April, I was contacted to pay the second 25% on the 5th of April and I did, however the movers did not arrive until 5 pm on the 6th of April. They proceed to unpack my parents belongings and place their stuff into their moving boxes and also proceeded to pack my parents small and mid size boxes into large wardrobe boxes. My parents complained and they told them it was for their protection.
They proceeded to repeatedly tape over and over every box and place non breakables into more boxes. They took my mother aside at 1:30 am and told her to call me, they wanted more money this would be $5,000 more. They told my mom to sign papers - my parents are an older couple in failing health. They also took items my parents had taped up and would list them as multiple items instead of 1 item. When my mother disputed this, they told her to not bother them. My mom continued to dispute this with them.
They then finished the move at 4 am on the morning of April 7th and left multiple items behind and told my mom they were too heavy to take. My parents had to catch a plane in Columbus OH to Portland OR at 9:30 am that day, they had no way to make other arrangements for the items left behind.
I was called by my mother at told of the situation at 1:30 am EST on the morning of April 7th, I emailed my moving specialist Tara at that time to let her know what had occurred and that I hoped she would resolve this issue of the increased amount they told my mother I would owe.
I instead received a return email from Tara at 8 am PST the morning of the 7th of April telling me my weight was double and I owed them an additional $6,600 which included $1,441 for packing supplies and labor. I began disputing this and was told I had to pay 50% of the new amount by days end. We have gone back n forth and I countered with a new proposed price based on the new weight. Her manager ( owner ) countered with he would removed the $1,441 cost and if I didn't take that price, he would go to his legal department and I would get NO discount.
I feel they underestimated the weight to get my business then knowing my parents had to fly out the very next day took advantage of this and are trying to charge me more money. I feel they forced / bullied my mother into signing documents, provided unwanted and not needed packing supplies and are trying to charge me for them.
I have been in disputes for 2 weeks been in dispute for 2 weeks with the owner Yuriv Iluv and claims processor Margaret Lombardi and was told if I didn't pay they would put my parents possessions in storage and I would be charged and all legal fees. I told them I would only pay the balance on the original contract and will only communicate with them via email for written documentation. The movers showed up on April 18th, 2011 and demanded payment of $8,700. When we refused and told them they would only get the balance of the original agreement, they said this stuff is ours now and drove off with my parents belongings. We do not know where they went.
At this time, I am working with the Attorney General and am looking for other victims of All Star Moving Services LLC to work with me to file a mass consumer complaint so this will not happen to any other consumers. You may reach me at:
[email protected]
Thank you,
Robin Weirich
.
Thank you,
Robin Weirich
[email protected] / [email protected]
615 High Street, Suite J
Oregon City, OR 97045
503.387.5200 office
503.387.5913 fax
503.964.2900 cell |
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