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| All Star Moving Next time I will hire a reputable national moving company. Everybody stay away from All Star if you want to stay sane! secaucus, New |
| 4th of Dec, 2011 by User420776 |
| I hired All Star Moving Services for my move on November 18, 2011 from Jersey City, NJ 07302 to Portland, OR 97215. My representative was Monica, who was very reassuring in the beginning. She said they were not a broker and that their own employees at All-Star moving will be doing my move from start to finish. She said my items will be charged based on weight. I had inquired with multiple moving companies and the first thing I ask if they are brokers and if they charge by weight or cubic feet. I would eliminate brokers and movers who charged by cubic feet. Monica also stated there was no shuttle needed to get to my destination. When I asked her to come perform a walkthrough of my items, she mentioned I didn’t need one because of the small area I was moving. I was only moving about one bedroom worth of items since I had already given away all my kitchen items and had already moved my clothes. I took her word for it. She gave me a total moving quote of $2811.50 for 3900 pounds of items. I paid 25% percent of the move on my credit card. She also reassured me the price was based on weight and I would be allowed to follow the movers to the weigh station. Monica also stated I could switch out inventory if I changed my mind. For instance, I no longer had five art frames, but instead I had 3. I switched the two art frames for a little toy horse for my children to make up for the weight. On the day of my move, a man who claimed to be from All Star Moving arrived at my house at 9:00 A.M. without the rest of the moving crew. This mover did not identify his name, so I will refer him to the foreman. He was wearing another moving company’s shirt, which I did not remember. He did not give me my rights and responsibilities. The foreman’s first statement to me was my quote of $2811.50 is not valid and would cost me $5900 instead. He told me I could pay a “discounted rate†of $5600. I was shocked because based on Monica’s quote, it would not have come out to this much! I rejected any flat rate and told him I wanted to follow him to the weigh station. He forced me to sign paper work because he refused to start the move until I signed all documents. I called Monica about the charges she said that she could no longer help me and that I needed to deal with the foreman directly about any pricing issues. I felt helpless because if my moving representative refused to assist me any further. The foreman started to pack my items. The moving crew did not reach my home until about 9:45 A.M. When I requested for the weight certificate, he said he would give it to me later. The moving crew was unprofessional from the start. The movers were packing my items and I noticed they were laying my flat screen TVs flat on the floor despite me already telling them not to do that. In addition, they wrapped my mirror and TVs in make-shift cardboard scraps and not an appropriate mirror box. They told me I could take my cleaning supplies such as detergent and dishwashing soap, etc. I had two boxes of those as well as left some items outside per his request. He said he wasn’t going to put an inventory sticker on them. These items were put on the truck and I was charged for moving them. When the move was completed, I followed the moving truck to the weigh station. The foreman said the truck was 36 feet. They weighed truck with three men on the truck. Then the foreman told me I had to pay $4755 without showing me the weight certificate. When I demanded again to see the weight of the truck, he refused to allow me to see it. He called me names, such as “cheapskateâ€. He called Yaniv, who was the owner of All Star Moving. Yaniv got on the phone and yelled at me and repeatedly called me “stupid†and made threats against me. He told me he was offering me a flat rate of $4755 and did not bother to show me the breakdown of the charges involved, including the weight. I initially refused to pay because they would not show me the weight certificate after the weigh as well as the breakdown of charges. Yaniv and the foreman made me fear for my safety because they kept telling me “this is not child’s play, we’re doing your move and you better not mess around with me because I have your stuff and I know where you’re moving toâ€. I realized these men had my destination address so I fearfully paid the remaining balance of $4045 on my credit card. In addition, there was only my husband and I as opposed to the four moving men. We could not protect ourselves. On November 26, 2011, I received a phone call from the mover at my destination in Portland Oregon. He did not introduce himself but his foreman said he was the owner of the subcontracting company, Gogi, LLC. I was shocked because Monica told me they were doing my move from start to finish. The owner called me from a Denver cell phone number of 720-690-1399. He notified me he was delivering my belongings that day. I waited all day until 6:30 PM for him to come. He came to the street next to my house and called me and refused to drive up to my street and told me I had to pay $400 for a shuttle. He did not attempt to even come to my street to even take a look. He demanded cash upfront before he unloaded or else he would sell off our belongings. The next day, the owner came to my house with a 17-foot U-Haul moving truck. Again, he demanded payment upfront . We did not feel comfortable with that so he left with our belongings. He later returned and we agreed to pay him the cash. He performed the move and did not bother to lay down cardboard to prevent mud from coming into my house. All my other movers always did this before their move. He marked off the inventory sheet although there were items missing. I was missing two inventory items. He dropped my leather couch and also damaged the veneers on my bed. They soiled my mattresses and box springs and damaged other items. When I asked about my cleaning supplies he said they threw it away. They charged me for the weight/cubic feet and threw it away without letting me know! They also stole my brand new Tequila Patron bottle which was in the see-through containers. They did not steal the liquors and had left them there. I told the foreman and the owner about the missing and damaged items during the move. When they were finished, I marked my comments in the exceptions section as to what I noticed was missing and damaged. The foreman accused me of making up things that were damaged. When I confronted them about the missing items and the inventory sheet, the movers both left and did not explain anything to me. In the past, I had time to notify the moving company about damage or loss up to nine months after the move. All Star Moving Company’s pricing is extremely deceptive. They performed a bait and switch on me: they promised a move based on weight but they ultimately charged me a flat rate against my will. They threatened to keep my belongings if I did not go with their flat rate. They also said they were not brokers and that they were going to move my belongings from start to finish. They harassed and threatened me. They tried to extort me by paying more money or else they would not deliver my items. They were rude and unprofessional and also made me fear for my safety, not only because I was pregnant, but I also have small children. They made my husband fear for our safety too because we were always outnumbered and could be overtaken at any moment. I called the police but they were not willing to assist us because they said this was all a civil matter. I noticed Yaniv previously owned a company called All Inclusive Moving, which had 72 BBB complaints so he had closed this company. I regret hiring All Star Moving because had I known they were so dishonest, I would have sold all my belongings. I had waited to file this complaint until after my items had been delivered because I did not want All Star Moving to retaliate against me. |
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