All Over United

All Over United Moving and Storage Liars and Worst Customer Service Providers Ever Pembroke Pines, Florida

6th of Jul, 2011 by User241623

I signed an agreement with All Over United (AOU) to move my personal items and furniture from FL to NC in January 13, 2011. Due to an undetermined move date (because I was awaiting confirmation on a new job) I received a call from the driver in May, thinking he was moving me the next day. I explained that the date on the contract was approximate and that I was supposed to contact AOU when I was ready per the original agreement with my rep. While I was talking to him I asked specific questions about a moving timeline so I could be more precise in selecting a date. I was told it would take no more than 5 days for my move. As this response was consistent with the 10-day maximum of the contract, I believed it. I selected Sunday, June 5, to move because my apartment would be ready on Friday, June 10. Although I was promised the driver would call 24 hours before pickup and tried to contact the office when he didn't, no one was available. The driver called on Sunday, June 5, and told me he could not do the pickup due to being overbooked. I was hesitant, but he assured me that if I agreed to a Monday pickup that my items would arrive by my original projected delivery of June 10. They picked up on Monday. My contract had incorrect deposit information, so the driver was unsure of how much I owed. I made corrections to my deposit/payment amounts and the incorrect delivery address on the forms. I was told again that my items would arrive by June 10. Once the pickup was complete, it took a total of 8 calls and several promises to call me back to determine that my items would not be delivered until the following "middle of the week" (June 15). At one point I was told they had up to 14 business days to deliver which I pointed out was a COMPLETE VIOLATION OF THE CONTRACT (promising up to 10 days for east coast deliveries) before I was placed on hold and then told they were mistaken. Apologetic staff promised to "see what they could do and talk to management." At one point I was promised a discount for the inconvenience and told the driver would call 24 hours prior to delivery. On June 14, I should have received my 24 hr prior to delivery confirmation call. Upon NOT receiving it by 2 pm, I called to follow up. I was told in a harsh tone that they said they would deliver by midweek. I reminded them that I should have received a call that day if my delivery was the next day (midweek), they said they would call back. When I noted that a discount was mentioned the prior week for my inconvenience,I was told there would be no discount. At this point, I was unsure if my items had been lost or stolen. I contacted a law enforcement friend and asked him to call. Upon calling, he was forwarded to management which I had been told was unavailable several times. He was told that because a truck broke down, the order had been delayed. Not once was ANY of that information ever communicated to me regarding MY contract. Staff always promised to have managers call me and they never did. A new timeline of June 18, was provided to him by a manager. I then received the FIRST phone call from staff (after the first missed delivery date), from same manager on Thursday, June 16, confirming delivery of June 18, between 2 and 4. The address, which had never been corrected, even though I made the corrections myself on the forms during pickup was confirmed again. On Saturday at 4:30 p.m., I called the driver and was given a new delivery time of 8:30 p.m. The lone driver finally arrived at 11:30 pm and with incorrect information on how much I owed AGAIN. He finished unloading at 1:30 am. When my King headboard was brought in and unwrapped, I immediately informed the driver the it was damaged. I have since contacted the company via email several times, at two valid addresses, attaching photos and requesting remedy via the insurance noted in my contract. The company refuses to respond to the emails.

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