Alcon contact lens rebate The company did not honor the rebate. I met all the requirements and sent out all the required items. I mailed it in time i

5th of Feb, 2013 by User895379

I am reporting a fraud case. The Alcon lens company did not honor their rebate (Code: 1753 000426 50, Offer # 1753, 2H 2012, Bar Codef: 4225 050106 10) for Air Optix contact lens which requires that the contact be purchased between July 1, 2012 and January 13, 2013. I purchased lens in December 2012.
I mailed all the required items in December 2012. I checked the status of my rebate by 3rd week of January 2013 on their website.
https://rebates.alcon.com/Home/Details
It says that it takes 6-8 weeks to process the rebate. I checked back in early February. It saw the rebate status showing the invalid reason (received outside of promotional period). That is simply ridiculous since I met all the deadline and requirements.
I called their number shown on the website. I only received the automatic message.
I emailed them and the email was bounced back as the error message probably due to fake email address.

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Comments

4210 days ago by Amylienemann

Hi, this happened to me as well. I mailed all my UPC codes along with my original receipt to alcon lens rebate back on February 20. I never received a rebate so I called and spoke with a customer Rep, she told me I didnt qualify for the rebate bc I didnt buy a years supply. I did indeed buy the year supply and if they would have looked at the ORIGINAL receipt it clearly indicates that I purchased a 1 yr supply along with the amount I paid. So, she states that she will call the Eye Physician to confirm and mail rebate out with the week.
I went back online again to check status and again it shows No RECORD.
I have now filed a complaint with the BBB so see if they can do anything!
I encourage you to do them same. The more complaints get filed, the better because then they will start getting fined!