Consumer reviews and reports on scam companies, bad products and services
ADT Security Services
ADT Security Services Las Vegas Nevada/Fraud/Horrible Customer Service Aurora, Colorado
20th of Jan, 2011 by User673186
I started a new security service account with ADT in September of 2010. For whatever reason, they never received my information, and the account was considered inactive. I called and tried to restart the account and I was told by Nathaniel Lott, of the local office here, that they would have to start a brand new account. He came to my house and we started a new one.


I gave him my card number to pay the initial 99.00 fee, and then the automatic payments would be started. Instead, I got a bill for 150.00 and when I called, I was told that it was never paid for the account, and the account was not active. After some confusion, it was brought to light that they didn't cancel the first account, they just didn't activate it. Instead of canceling out that information, they somehow looped two different accounts into one, and then tried to over charge me the 99.00 that I had already paid. The first person I talked to tried to fix the issue, by putting me on debit pay, and then closing the first account. Apparently, it never went through, and I am still being billed for 150 dollars from the first, inactive account. I've since paid almost 200.00 in monthly bills.


I called and canceled my account, which they said needed 30 days to process, and I would be billed one more time. I agreed and they canceled. Last week, I got a call for charges totaling 22.00 saying that it would be the last thing I'd pay and my account would be terminated. I agreed to pay it and it was complete.


Today, I got a paper bill, STILL SAYING I OWE 150 DOLLARS and that my next billing would be next month. I am FURIOUS that I cannot seem to find anyone to help me with this issue, and that they are less than helpful with my billing questions. I am seriously considering not only a BBB report, but also taking them to small claims court, since they were the ones who messed it up in the first place. I don't know how much it would help, however.


I would NOT recommend anyone use their service. It's a complete scam and you'll end up wasting your money.


Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1628 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1852 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1857 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1857 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in