Consumer reviews and reports on scam companies, bad products and services
Ace Tool Repair
Ace Tool Repair Inc Ace Tool Online Forced to pay shipping when item was never delivered! Wantagh, New York
14th of Nov, 2010 by User924999
I ordered a Jet sander from Ace Tools in August, had trouble with Estes (the shipping company)and never received the sander. I called Ace Tools numerous times and got the run-around, lied to, and blamed for their shipping problems. Their customer is virtually non-existent. When I asked for the manager/owner they refused, and was told she would call me...it's November and I'm still waiting. Ace Tools refunded me for the sander, but is still charging me the shipping for it! I guess that shipping money is more important than customers. For peace of mind, find a well established company that has a reputation for it's quality customer service. Keep away from these small "Drop Shippers" who don't even know what they are selling and have no concept of customer satisfaction.
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