AAMCO Furious and Frustrated customer Marlow Heights, Maryland

13th of Dec, 2011 by User732041

I had my transmission service at local AAMCO service center in August 2011. After several days, I had not heard from the mechanic at the service center; I phoned the location and the manager told he they did not have a chance to check my vehicle. He said he would have the opportunity to do so in a few days; I waited but still no one called. Finally after a week I phoned the store and was told I had several issues wrong with my car and they could repair it but the est. cost would be around 23 to 2,500.00. He asked if I wanted them to repair the vehicle and of course I said yes, please do. After another week had pasted I still did not hear anything from the service manager or the mechanics, so I phoned. I spoke to the service manager and he told me it would probably be ready in a few days. I waited another week, only to find it still was not ready. I gave them a additonal week and was told it was ready. My husband drove the car home but found it wa leaking transmissin fluid, he immediately drove the vehicle back to the location. After several days I phoned again and was told the vehicle would need additional days to resolve the problem, which they never stated what the problem was. Finally, my husband phoned and was told was the issues were and was told the vehicle would be ready in a few days. When he drove the vehicle from the shop that time, the dashboard lights were blinking and the car was cutting off; he again immeditatly drove the car back again. At this point he was furious and told the service manager the issues he was experiencing with the vehicle. After two more weeks, we were told the vehicle was fine; my husband again made an attempt to retrieve the vehicle only to find out it was again not ready and had to take it back again. We were charged another fee for replacing some part and labor and was told the vehicle would be fine, but that was not the case. Since all of this of occured I have had constant conversations with the corporate offices explaining my frustration. Now its December , several months later and the same 2000 Nissan Altimate is having the same transmission issues that were reported back in August. I had to have the vehicle towed to the location again becuase the gears will not shift in drive. After speaking to the new manager at this location and explaining the history this Altima has had with this location, he later told me that the vehicle needs a transmission. He explained there were some tranmission work done on the vehicle but he believes it now needs a transmission. I explained to him how I paid $2500.00 back in August, his rebutal was yes you did but that was not for a transmission, he said several repairs was done on the vehicle and some transmission work but now it needs a transmission. I explained that is a total ripoff and someone owes me a refund and explanation but no one had either to offer. I have contacted the corporate office several times but no one is returning my call. Please, please offer some suggestions or recommendations or legal advice on how to handle this matter. I had to rent several vehicles during this time for I have two jobs and work 30 miles from my home.

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