AAMCO

Aamco Misdiagnosed, Misleading and Ripped Off Mesa, Arizona

7th of Aug, 2011 by User164648

I took my car to the location 868 S. Country Club Dr. Mesa, AZ 85210. Spoke with Tony McDermott, on 6-10-2011 for the free inspection and I was assured that when they were done they would know what was wrong with the transmission. When I took the car there, it was not shifting out of 1st, as I pulled in the temp began to climb but DID NOT over heat. It had a terrible noise coming from under the hood. I got a call from Mr. McDermott later that day. He stated that "It is definitely the transmission but we don't know exactly what is wrong with it" "We have to drop the trans and open it up to know for sure what parts are needed" I was charged $275.00 for that. On 6-11-2011 I got another call from him stating that it needed to be rebuilt. Gave me 2 price quotes for me to choose from. I told him to go ahead and do the work for the cost of aprox $1,750 for them to do a "rebuild service". When we picked up the car on 6-16-2011, we got 1 block away & had to go back. The car was NOT wanting to shift out of 1st and the terrible noise under the hood was still there, I was told "it's a little bit sluggish" (That car has NEVER been "sluggish" in shifting and I would think with a rebuilt trans it would shift just fine). He drove the car and said "it shifted just fine for me". Opened the hood and said it needed a new tensioner and they should have replaced it when they were working on the car because they already had everything taken apart. The tensioner was rattling and shaking. He instructed us not to "floor it and just take it easy". He then, out of the blue, said he wanted to drain the oil and look at it. He then told me that the motor was going and I need to replace it. I said I would have to look into that because I had just paid almost 2 thousand dollars for the trans to be fixed. I left and the car just wouldn't go. Was very hard for the car to shift out of 1st. This is a 1998 and has never ran as bad as it did when I left that store. Exactly 3 hrs later at 8:30 pm I had to call Triple A to get a tow because I was stranded. The car WOULD NOT shift out of 1st, the noise under the hood was worse and the temp had started to climb again. It had been driven a total of aprox 18-19 miles and was in the SAME condition it was in on 6-10-2011 when I took it to the Aamco store. Next morning Mr. McDermott called me and said "there is nothing wrong with the transmission, it shifted fine for me" "the motor is gone". The car was doing the exact........EXACT same thing BEFORE he rebuilt the trans. I asked him if that was the case then my money would be refunded, right? He told me no. That there is nothing wrong with the trans. He also stated that the trans is under warranty now and he would fix it for free. I feel if there was nothing wrong with the trans but the car is doing THE SAME thing as it was doing when I dropped it off on 6-10-2011 then why am I being charged for a rebuild service, if, in fact, it didn't need to be done in the first place. Nothing has changed with how the car is running......nothing. The ONLY difference is I have paid $1,962 for my car to run the exact same way it did on 6-10-2011. I had the car towed to a different shop and have a statement from them saying that it is and was the tensioner and timing belt. It had jumped time because of it and thats why it wasnt shifting and starting to overheat. I ended up having to sell the car because I had already given Aamco $2000.00 and could not afford any more repairs. They had drained me. The man that bought the car spent a total of $20 to fix it!! That's it!! I went almost 2 months of saving up $$ to be able to get another car. I have filled a formal complain with the AZ State Attorney Generals office. If anyone has had this happen at Aamco in Mesa, AZ, I would suggest doing the same. The more complaints they have the more likely we are to get our HARD EARNED $$ back.

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