| 4urparts |
| 4urparts EMS Ventures, Crystal Powell, Krystal Powell, Darrin Wind Cheat, Delayed, Dishonest, Ripoff Jacksonville, Florida |
| 28th of Aug, 2011 by User614322 |
| I purchased a part costing $90 + $10 shipping. Part arrived from one of their vendors/yards and it was the wrong part. When I placed my order I made it very clear what part number I needed (as there are 2 variations of the part that are very similar) and they assured me the correct part was being sent; to my amazement they still shipped the wrong part. I jumped though their hoops of filling out their "RA" form and promptly returned the part within the 7 days as required. Once received, they attemted to locate the correct part for me. They informed me the part I needed was available, but only as part of a larger unit and I would need to pay $90 more. I declined and asked for my money back. My sales person, Crystal, avoided my calls and emails and said she sent me the required form to receive my money back (it was never received) and maybe that I was having email problems. Funny, I have an IT background and not falling for that one. After numerous calls, at least a dozen, I was finally able to get confirmation that they would return my money. They only returned $62, only part of my initial payment. She said I could dispute with her manager if I would like. Okay sure, I've already invested this much time, don't bother. My best guess is that they deducted a restocking fee and shipping and who knows what else. I also didn't get any reimbursement on shipping back to them for the incorrect part. Are they a total fake, no, but don't expect to be treated fairly if your order goes slightly wrong. |
|
|
|
|
Jeremy Hodges from McMurray PA I apologize about your less than satisfying experience with our service. Typically when a customer has a challenge with their order and the parts counter sales person does not resolve any issue the yard manger is notified to resolve the challenge. The yard manager was not notified of any issues with this order. As you mentioned the parts counter did offer you the opportunity to talk with the yard manager and you declined.
4urParts Terms of Sale, and Return Policy is listed on receipts and on the 4urParts.com website. We strive to deliver the part ordered in working condition. From time to time, due to the nature of the auto recycling business a wrong part will be shipped. But let’s be honest, how many times have you gone to your local parts store and they go into the back room and come out with a wrong part. This is not an excuse but a reality in the parts business. With the vast number of makes, models, sub-models, not to mention mid year changes and the many options offered. If a wrong part is shipped the customer is issued a Return Authorization and we ship a replacement part. There is not an additional charge for this. If the part is already pulled and/or customer cancels order there is a restocking/cancellation fee and the customer is responsible for freight. This is Industry Standard Policy.
I do apologize for the customer no service. As a public service announcement please contact management if your initial contact does not resolve customer service issues. The majority of parts guys and gals are awesome. Unfortunately sometimes due to misunderstanding or false expectations issues due arise.
We would love to be your connection for used, remanufactured and new auto parts. Thanks for choose us 4urParts. Please go to www.4urparts.com for testimonials from satisfied customers. |
|
|
|
Jeremy Hodges from McMurray PA I apologize about your less than satisfying experience with our service. Typically when a customer has a challenge with their order and the parts counter sales person does not resolve any issue the yard manger is notified to resolve the challenge. The yard manager was not notified of any issues with this order. As you mentioned the parts counter did offer you the opportunity to talk with the yard manager and you declined.
4urParts Terms of Sale, and Return Policy is listed on receipts and on the 4urParts.com website. We strive to deliver the part ordered in working condition. From time to time, due to the nature of the auto recycling business a wrong part will be shipped. But let’s be honest, how many times have you gone to your local parts store and they go into the back room and come out with a wrong part. This is not an excuse but a reality in the parts business. With the vast number of makes, models, sub-models, not to mention mid year changes and the many options offered. If a wrong part is shipped the customer is issued a Return Authorization and we ship a replacement part. There is not an additional charge for this. If the part is already pulled and/or customer cancels order there is a restocking/cancellation fee and the customer is responsible for freight. This is Industry Standard Policy.
I do apologize for the customer no service. As a public service announcement please contact management if your initial contact does not resolve customer service issues. The majority of parts guys and gals are awesome. Unfortunately sometimes due to misunderstanding or false expectations issues due arise.
We would love to be your connection for used, remanufactured and new auto parts. Thanks for choose us 4urParts. Please go to www.4urparts.com for testimonials from satisfied customers. |
|
|
|
Jeremy Hodges from McMurray PA I apologize about your less than satisfying experience with our service. Typically when a customer has a challenge with their order and the parts counter sales person does not resolve any issue the yard manger is notified to resolve the challenge. The yard manager was not notified of any issues with this order. As you mentioned the parts counter did offer you the opportunity to talk with the yard manager and you declined.
4urParts Terms of Sale, and Return Policy is listed on receipts and on the 4urParts.com website. We strive to deliver the part ordered in working condition. From time to time, due to the nature of the auto recycling business a wrong part will be shipped. But let’s be honest, how many times have you gone to your local parts store and they go into the back room and come out with a wrong part. This is not an excuse but a reality in the parts business. With the vast number of makes, models, sub-models, not to mention mid year changes and the many options offered. If a wrong part is shipped the customer is issued a Return Authorization and we ship a replacement part. There is not an additional charge for this. If the part is already pulled and/or customer cancels order there is a restocking/cancellation fee and the customer is responsible for freight. This is Industry Standard Policy.
I do apologize for the customer no service. As a public service announcement please contact management if your initial contact does not resolve customer service issues. The majority of parts guys and gals are awesome. Unfortunately sometimes due to misunderstanding or false expectations issues due arise.
We would love to be your connection for used, remanufactured and new auto parts. Thanks for choose us 4urParts. Please go to www.4urparts.com for testimonials from satisfied customers. |
|
|
Post your Comment
|
|
|
