411./ca

411./ca Failure to cancel service, Still billing me 5 months after I cancelled the Service (Twice in writing) Toronto, Ontario

27th of Jun, 2011 by User702724

I used the 411.ca on line advertising services for about 6 months and paid my bills automaticly using my business visa casrd number. I tracked where all my work was coming from and did not get one lead from this service. I cancelled in writting via email to my account client service rep on Jan 29/11. I received a confirmation of read from this email on Jan 31/11. They never responded. They were entitled to 30 days notice of cancelation. After two more payments were taken from my visa, I emailed the client servioces rep again regarding the orginal cancelation in Jan/11 and again got a read receipt, but no act ual response. They again took out another payment in April/11. I then changed my credit card number and have started a claim withn visa to try to get back my two payments that were wrongfully withdrawn. Today I got a paper bill in the mail asking for the two payments since the card was changed. They are either very disorganized or are purposely disregarding my written email cancellation notices (although I have the two email read recepts to prove that they did read them). Stay well clear of this company.

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Comments

4870 days ago by 411.ca

Hello,

I work in the 411.ca customer service department. I would really like to assist you and resolve this situation.

Please contact me via email at [email protected] or call toll free to 8664114411 ext 605.

I do sincerely apologize for the issue you've encountered and I welcome the opportunity address it directly.

4833 days ago by Merrickx

Hi, I have the same problem, this is a scam and advise no one to advertise with them! If you are already with them the contract says to give them written 30 days notice, make sure you acknowledge receipt! They are not to be trusted and give you phoney results. When I called the first time to cancel over two months ago they said a representative would call me in a week to finallize?, two months later and after I cancelled the Visa deductions from them and then sending me a mailed bill for 4 months, an agent sent me an email! So that is how the scam works they prolong telling you to read the small print in the verbal contract and suck everyone in for additional months. The agent sent me an email after written notice today saying it is cancelled, i'll wait and see?,