39DOLLARGLASSES.COM 39DOLLARGLASSES THIS COMPANY IS NOW HAS TURNED TO ILLEGAL AND FRUADULENT BUSINESS ACTIVITIES, Internet

23rd of Dec, 2011 by User403133

I HAVE BEEN A CUSTOMER OF 39DOLLARGLASSES.COM FOR MANY YEARS. BEFORE THE LAST ORDER # 615709492 ; THIS COMPANY WAS A VERY GOOD , HONEST COMPANY. HOWEVER, AFTER MY LAST ORDER I FOUND OUT THAT THE OWNERSHIP HAS CHANGED. NOW IT IS THE WORST COMPANY ON INTERNET AND IF YOU ORDER THEY WILL SEND YOU THE WRONG GLASSES, AND THEN JUST LIKE MY CASE YOU SEND THE WRONG PRODUCT BACK FOUR TIMES, THEY ARE SO CROOKED THAT THEY DON'T CARE AND SEND THE SAME ORIGINAL WRONGFULLY MANUFACTURED GLASSES BACK TO YOU. I ALWAYS HAD A PRESCRIPTION GLASSES WHICH I HAD IT TINTED ONLY 10 PERCENT BLUE ( VERY LIGHT ) . WHEN MY PRESCRIPTION CHANGED, I HAD TO ORDER A NEW ONE. GOD THAT IS WHEN MY NIGHTMARE STARTED. THEY DID NOT SEND ME A GLASSES WITH 10 PERCENT TINTED BLUE. IT WAS AND NOW THAT I GOT IT AGAIN AFTER SENDING IT BACK FOUR TIME, IS STILL DARK BLUE. THEY KNOW THAT I HAVE A CLEAR TRANSITION GLASSES TOO. BUT THEY DO NOT CARE. FOR THE FORTH TIME, I CALLED TALKED TO THEM. THE SERVICE IS AWFUL. THE LADY WAS VERY OBNOCTIOUS AND RUDE. I GOT THE PICTURE OF MY OLD LIGHT BLUE TINTED (10%) AND PUT IT SIDE BY SIDE OF THEIR PRODUCT THEY SENT ME, THE DARK BLUE ONE, AND I TOOK THE PICTURE SHOWING VERY CLEARLY WHAT I AM TRYING TO TELL THEM. BUT THEY EITHER DON'T GIVE A DAMN ( NEVER DID DURING THE LAST HORRIBLE SIX MONTHS I HAVE BEEN SENDING AND GETTING BACK THE SAME GODDAMN DARK BLUE TINTED GLASSES ). THEY ARE ALSO REFUSE TO REFUND MY MONEY. THESE PEOPLE ARE A BUNCH OF CROOKED PEOPLE. THEY USED TO MAKE THEIR GLASSES IN NEW YORK BUT NOW THEY DO IT IN CHINA. THAT IS WHY THEY KEEP MY GLASSES AND SEND IT BACK AS IT WAS IN THE BEGINNING. I AM GOING TO COMPLAIN TO THE US ATTORNEY GENERAL . IF ANYONE HAS PROBLEM WITH THESE SO CALLED PEOPLE, PLEASE CONTACT ME SO WE CAN FILE A CLASS ACTION LAW SUIT AGAINST THE CROOKED OWNERS AND EMPLOYEES OF THIS COMPANY. MY E-MAIL IS THANKS IRA PS: GODD*MN THESE PEOPLE . I KNOW THEY GO TO H*LL.

Track this Report 1 Comment | Post a Comment

Comments

4715 days ago by JohnnyGlasses

39DollarGlasses.com has not changed ownership. The same owners that started the company still own it and are still running the company.

As for our manufacturing of eyeglasses, we do not and never will make our
glasses in China. Our lab is in New York and ALL of our glasses are proudly custom-made here.

As for your order, your original order placed 8/24/2011 (511987485). You contacted us on 9/12/2011 saying that the pair of glasses you received were clear and not tinted. We checked your order and told you that is what you ordered but you could send them back and we can tint them for $9.95.

We added tint and shipped on September 27, only a few days prior to receiving your return. We wanted to make you happy with your glasses, so we rushed the tint for you rather than wait further until we actually received the pair you were returning.

Upon receipt of this new pair you said tint was too dark and were not returning them again. You did NOT advise us that you wanted a light tint at any time prior to this.

We advised you to return them for us to lighten them. Again, we were
trying to make you happy with your purchase. You advised us that “our company is like a snowball going to hell.”

We placed a remake order upon receipt of the glasses on 10/18/11 (order # 311826173) but could not lighten them. So instead we remade you a yet another new pair of glasses. You contacted us on 11/10 to say that they were still too dark for your taste.

We told you that we can inspect them and try to lighten again and if not, due to the date of the order and the number of remakes, a remake fee may be required if they were correctly processed.

We tried to work with you on this issue but you hung up on the customer service representative. You then sent pictures of the lenses that you had from a previous order. We explained that it is difficult to exactly duplicate as each tinting formulation can vary slightly from batch to batch but will try.

You received your latest pair on 12/24/11.

39DollarGlasses.com has proudly served customers worldwide for over 11 years.

To claim we are performing illegal and/or fraudulent practices is completely false.

We have gone out of our way to make your experience with us as pleasant as possible.