30 Second Smile is a SCAM, a poorly made product, and they have a horrible business model!!!! Van Nuys, California

7th of Dec, 2011 by User315103

DO NOT BUY THIS PRODUCT! I bought the 30 second Smile from their website. At first I enjoyed this product, although I agree that the charges are ridiculous, my teeth seemed much cleaner. However, after only a few days I noticed that because my mouth is so small I was beginning to form sores at the back and sides of my mouth. Because I have a very small mouth, to clean those back teeth the product kept banging into my jaw. Also, the battery cap kept flying off mid-brush. So, the 30secs it was supposed to take turned into longer when I had to put not only the cap but the batteries that fell out back in again. I therefore decided to return the product. I took the risk and it failed so that's my fault. But what really made me angry is that I sent numerous customer service emails that were not returned. I waited a week and then I called but was told I had to call back in 15min for someone else to handle my issues. Strange and frustrating but I called back in 15mins. Then I'm told that not only do I have to pay for the product to be shipped back myself but that they will not refund $29.90 of my order... for what reason I do not know because the calling center is in India. It was not only hard to understand them but they only respond with pre-written answers. So when I asked a question not related to those responses they just responded with the same line over and over again. I know it is not the costumer service people's fault but this company has really horrible business model and does not care about the people using their products. I would have given them an okay review if it wasn't for their blatant disregard of the customer. Do not get sucked into this. It is not worth the hassle or the shipping charges. I would never recommend this product to anyone even on a trial basis. You will pay more money to just get rid of it.

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