2 Dogs and a Cat Arnie and Grace Martinez Dog walking/pet sitting business who doesn't take care of their clients' pets Everett, Washington

13th of Jan, 2013 by User422565

This past weekend, I was supposed to go to a workshop but I was sick. So I was home when the dog walker, Arnie, arrived. What I saw was super upsetting:
-- he walked both dogs together even though I've left instructions to walk them separately because of occasional on-leash reactivity.
-- put the wrong harnesses on the wrong dogs, even though they are color coded and they were given clear directions which harness belonged to who. The dogs are 25 pounds difference and the harnesses are different sizes. This is another safety risk as dogs can escape a harness if it isn't fitted correctly.
-- completely oblivious to signs of extreme distress as he tried to put the harness on one of my dogs. I planned to talk to them the following day, so stayed home to discuss it with them face-to-face. They had no idea I was going to be home, I told Arnie when he left I would be leaving the house at 8 and not returning until after 6. He didn't show up. Didn't contact me, email me, text me, call Based on what they knew my plans to be, my dogs would have been abandoned with no potty break or human interaction for 11 hours. (Fortunately I stayed home to discuss what I had seen on Saturday). Then they were pretty rude about it all. The reason they didn't show -- he was sick, took some cold medicine and went to sleep. "So sorry." Regarding walking my two dogs together when they were instructed to walk them separately, he wrote "Pets act different depending on who walks them so I thought I'd see how they did with me." No discussion, didn't even tell me that was what he was doing. Then both of them started blaming me for all that went wrong. They were appalled I was home, I should have called to cancel, I caused them to be sick, and that's why they didn't show up. They have tried to paint me as a horrid, difficult client. They tired to misrepresent what happened. Every time they wrote lies as a comment to my Yelp review, they re-wrote them again. When I asked them to return the keys to my house, they at first refused until I paid their $42 bill. This bill includes a charge for 30 minutes when I witnessed Arnie only being there 20. Who knows how much money this company cheated me out of over all these years, and what neglect my dogs may have experienced at their hands. There is another review on Yelp that outlined how this company was cheating another client. http://www.yelp.com/biz/2-dogs-and-a-cat-everett-2#hrid:H0n8qeeLCh5p-cIZWX8-uA When you hire a dog walker/pet sitter, you are entrusting your precious pet. You believe they will show up and they will not be left abandoned. You believe that they would follow your instructions for their care and not decide to ignore those instructions. You would think that when this is pointed out, they would do whatever it took to make things right. I am physically ill thinking of all the times my dogs may have been neglected or mishandled, and at the other precious pets that may have suffered.

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