23rd of Sep, 2011 by User630222

On May 28th 2011 I paid Dish Network $120 cancellation penalty for cancelling earlier ..6 months. The lady I spoke with on the phone told me I had no balance and could use only my banking with a routing number/acct. since my debit card was no longer eligible to use. I gave her my account info and was charged the cancellation fee from that account. Yes MA'aam you are all paid up, no MA'aam we are not going to take out any more that this $120... Three weeks later I see another charge of $120 for a one time cancellation fee from my KEY BANK account that I had used a few times to pay my bill online, and via the phone. This was unauthorized to my debit card, and I am irate that Dish went into an account, and they were already paid that fee on 05/28/2011
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I was told that since there was now a balance 3 weeks later, that they took my first payment on 5/28/2011 for cancellation penalty and used it toward a balance. I was, and still am very angry that they did would do this. I NEVER signed, called, or verbally gave them permission to debit my KEY BANK acct, for 06/17/11. I was told by their supervisor that since I used that card before to pay my bill, and gave them the information when I ordered DISH that gave them the rights to debit my account any time. On their billing statements,at the bottom, and back of the bill ..it states if you wish to have automatic deductions from your account complete and send to address. I NEVER signed anything. When I ordered DISH I was told don't worry we only take this information so we can set up an apppointment with the technician to come and install. We will not use your banking info to take money out unauthorized. Is our money safe in the banks? I don't think so ...I filed a dispute and plan on filing a complaint against Key Bank as well for allowing this to happen.

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