| Pep Boys |
| Pep Boys Typical Pep Boys- What They Quote you Isn't what they charge you-Ripoff oil change Beware! Tamarac, Florida |
| 5th of Jun, 2011 by User137787 |
I Called Pep Boys in Tamarac to get a quote on an oil change and to repair my tire which had a screw wedged in the tire tread. The guy on the phone (I'll omit his name as I am sure he is just following his manager's rules) looked up the year, make and model of my vehicle and told me it would be $22.99 for the oil change. I also told him about the tire, which he replied that if it was in the center of the tire, he would do it for free. I was expecting to pay $22 at the dealership plus $20 for the tire repair, so I felt this was a great deal and went to the repair shop immediately. The guy at the register was the same one I spoke with on the phone and I reminded him about our conversation. He said he would take care of it. He printed the estimate which showed an oil change for $37 and Tire Repair of $20. He told me to ignore the pricing, that they are only estimates and would not reflect the actual price. I Left the car and said I would be back @ 5PM. About an hour later, he called me and said I would need my air filter changed and that would be $32. I told him to hold off on that, and I also mentioned to him that the oil change on the estimate was incorrect and he told me my bill would be $42 total for the oil change!! I reminded him about the $22 quote he gave me over the phone. He denied that and said that they don't do oil changes for that price. I told him that I even have a coupon that I printed that states $24 for basic oil change. He challenged the coupon, by stating that it doesn't say Pennzoil oil on it. Did I ask for Pennzoil oil? When I got there I again reiterated the quote he gave me on the phone, and told him I would have had more respect for them if they had charged me the $22 for the change and $20 for the tire repair
than to lie to me over the phone to get me to come in there. The manager came out and I explained to him about the typical "Bait and Switch" pricing that Pepboys is known for. He showed me the estimate I signed, and I reiterated that his rep told me to ignore that, and it would not reflect the actual price. "Who would charge $42 for an oil change?" I would have taken it down the street or the dealership for $19.99. After going back and forth, the manager used a rewards discount and the final bill was $34. I have learned my lesson with this company once again, and now I read on the internet how the staff is working on part commission, based on pricing and sales so it all makes sense. I learned my lesson....Stay away from Pep Boys!!! |
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| CUSTOMER BEWARE!!! We have two (2) automobiles, a 2002 and 2009 - have been customers for a long time. Recently took the 2009 in for an oil change, and tire rotation. Was traveling the next week and found our automobile was not driving or sounding the same before the service by Pep Boys - our Tire Pressure Monitoring Lite (TPMS) light was repeatly coming on. took automobile in to the dealer - Hyundai/Santa Fe, dealer found that there were a history codes for ALL four wheels, the sensors were set out of range from vehicle during service. DEALER ALSO FOUND THEM AT 40 PSI INSTEAD OF 32 PSI, THE DEALER SET THE PROPER PRESSURE AND CLEARED TPMS CODES. |
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