| MOVE MANAGEMENT INTERNATIONAL |
| MOVE MANAGEMENT INTERNATIONAL / LTV RELOCATION SERVICE, OVERCHARGED; TOOK 3 MONTHS INSTEAD OF 6 WEEKS; WITHHELD GOODS; LATE; RUDE Miami, Florida |
| 3rd of Jun, 2011 by User693926 |
| This is the worst experiece I have ever had. LTV or Move Management Services (they try to use different names) were just dishonest and horrible to deal with: - Arrived 6 hours late. When I complained I was told by Helen Shany to "be more positive" as "you now have an entire day off". - Lied that they use their own trucks. They used another trucking company; that arrived in an old beat up truck, with packers that had no idea what they were doing -Said the shipment would take 6 weeks. They got the dates wrong twice - and missed the shipment. It arrived 3.5 months later - and we were forced to buy new winter clothes. They never apologised. - When the goods arrived at port, we were told by the shipping agent here, that we still had to pay "handling charges" at port, despite the fact that I had specifically excluded this from the agreement and written it on the agreement. - Then they refused to release the shipment. Manuel Rojas is the owner of the business. And an unpleasant character. He screamed and swore at me on the phone. Beware! |
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Unfortunately, claims made on the internet and at posting sites like these can be made by anyone, be it a disgruntled employee, a competitor or a client with a real gripe. As a company, we address every complaint, valid or not and the onus is on us to defend ourselves.
I have reviewed all our shipments over the last few years and cannot locate a movement that we handled from Brookline, Massachusetts to South Africa. I also reviewed the complaint and found numerous discrepancies with the claimed service failure.
Based on the complaint, I assume that the shipment (if an actual one) was a small one and we would always provide a window for the pickup, i.e. morning (8AM to 12PM) or afternoon (12PM to 4PM). That being said, if there was a delay, we would be in contact with the client and at no point, would anyone be flippant enough to say enjoy the day off.
Also, we do have agency agreements in all major markets and work closely with very good agencies in the Boston area, here an Atlas Van Lines agent. At no point would we claim the truck going out would have our livery. It is company procedure to have our agent contacted the client prior to the relocation date and go over the move day/logistical procedures, confirming the time of arrival.
As for the transit times, the average timeframe for the shipment to be on the water for this lane is indeed 6-8 weeks, but would also need to account for sailing schedules (vessels depart every 10 days, more or less) as well as clearance and scheduling delivery in South Africa. Being that it is now winter there, the shipment should have just happened or at this time last year, none of which is in our system as a real move.
Most of our shipments are sent exclusive of port handling and terminal fees as they vary per line, market and the volume/weight of the goods. This exclusion is clearly noted on our proposals as well as Shipping Agreement/Contract for Service.
I, along with my staff do understand the stress behind an international relocation; however, we make every effort to ensure that each and every client receives the highest quality of services possible.
We are thankful for every shipment we handle as we are aware there are many options and can assure that we take no client for granted. |
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| Manuel, why not offer your phone number to this unhappy customer so that you may get to the bottom of the matter? |
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| Manuel is completely full of it. I have had the displeasure of being ripped of and dealing directly with him, myself. The experience is not just limited to Customers, but this company also fails to pay contracted Truckers. Manuel is extremely arrogant and dishonest, and this company cannot be trusted to do right by anyone. |
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