GUTHY-RENKER

GUTHY-RENKER WEN by Chaz Dean Read this BEFORE giving them your CREDIT CARD number !!! Foothill Ranch, California

16th of Jul, 2011 by User807819

Chaz Dean's WEN is a very good line of hair care products. Problem 1: the cost is 10 - 20 times what you pay at Target or Walmart. Their advertising is not always clear on your total cost, so verify first, before you spend. Problem 2: they won't give you your money back - I followed all of their "60-Day Money-Back Guarantee steps, including a trip to the Post Office and $10.00 for shipping with certified proof-of- delivery. After I verified they had received the return package, I waited the 4-6 weeks they stipulate for a credit. Nothing. I phoned (the customer service rep. was courteous, but this time I was told I had waited too long [I hadn't]) and she said that if I faxed them a copy of my return-shipping receipt, they would issue a refund within five days. Did that, but felt like I had been lied to. Three more weeks. You guessed it - NOTHING! However, they have NOT sent me any more product nor made any further charges to my credit card. ADVICE: If you MUST buy this stuff, and you AGREE that it's worth 10 - 20 times what you've been paying for Infusium or other mid-priced store brands: 1. * FORGET the Money-Back guarantee. 2. * Ask to mail a check for the purchase price. You'll still want to check your bank statement for recurring charges, but if they do that it's a fraudulent charge and there are remedies that the bank can help you with if you spot it soon enough. OR just send them a MONEY ORDER. 3. * Buy the Wen product on eBay, Amazon or similar website - whatever you are comfortable with. 4. * FINALLY, if you have given them your credit card, you have recourse under federal law if you DON'T WAIT 60 DAYS!! Notice my description of my actions listed above - when I followed all of their steps to receive a refund, I went WAY past the 60 days that my credit card issuer could have helped me by reversing the charges. Also See "

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