BALSAM HILL

BALSAM HILL POOR QUALITY TREES, DEFECTIVE LIGHTS & BAD CUSTOMER SERVICE Internet, California

20th of Dec, 2010 by User688879

Balsam Hill is one of these internet retailers that takes your money and couldn;t care less afterwards. Having spent around $2000 on a 12" tree from this company it was defective from the start. Whole light sections would fail. Customer service was of no help. Full of excuses and empty promises. Now I have a tree, one year old, that has 2000 out of the 4000 lights that do not work. Balsam Hill does not care. There are hundreds of complaints out there about Balsam Hill. Even the BBB has more than 50 complaints logged just recently. One unhappy customer has built a dedicated web site to warn potential customers,

Balsam Hill should be avoided at all cost. Buy your Christmas tree from anyone but this company. Their warranties are useless. Their 'sale' prices are simply fake. The only thing keeping them afloat is some fancy marketing and P.R. which the public are beginning to see right through. I don't see this company lasting much longer.

STAY AWAY FROM BALSAM HILL AND THEIR WEB SITE!!!

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Comments

3622 days ago by [email protected]

I recently purchased from Balsam Hill and was convinced that the tree i would receive was what they had advertised.

I rang and spoke with Patrick and John a number of times, firstly to confirm that the tree advertised was going to be full and 'life like' and secondly to return the product. John explained that his manager would call me back and three weeks later…
I have put this down to being scammed and I since realised that i could have purchased a tree at a 10th of the price that would have been 'life like.'

Balsam Hill is not Wholesome!!!

I would agree stay away from this site. What is advertised is not what is sold.